Online Policies

Below are our online policies for Privacy, Copyright, and COPPA. If you have any questions or comments, please feel free to ask.

Privacy:{top}
How we handle the information we gather when you visit our web site.

• Web server activity logs - Like most web servers on the Internet, our servers collect and store all of the information that your web browser sends when it requests a web page, including:
  • the name, domain, and numerical Internet address of the "host" computer (typically a computer belonging to your Internet Service Provider and not your personal computer) from which you access the Internet. For example, your host computer's name is Harriet and its numerical address is 63.145.212.102;
  • the date and time you accessed our site;
  • the Internet address of the web page that you came from;
  • the page you requested from our site and the number of characters sent to your computer; and
  • the information your web browser software sends as its so-called "User Agent," which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer.
  • It is impossible to determine the actual identity of an individual user from this information. The logs are periodically summarized and analyzed in order to study site usage over time and to perform other studies to help us improve the site's organization, performance, and usefulness.
• Electronic mail - When you send us personal identifying information via e-mail (that is, in a message containing a question or comment, or by filling out a form that e-mail's us this information), we use it to respond to your requests. We may forward your e-mail to individuals who are better able to answer your questions. We do not retain or distribute lists of e-mail addresses to any parties outside of ARCA. In no event, do we distribute lists of e-mail addresses.
• Online surveys - When you voluntarily provide us with personal information as part of an online survey, we use it to perform various quantitative and qualitative analyses. You are under no obligation to participate in such surveys. Non-participation will not inhibit your use of our web site in any way. If you provided the information to us in error, you may request its removal at any time.
• Marketing information - We may collect information from you, with your permission, that will allow us to provide various customer services, such as promotional materials and product or service availability notices. We will remove such information at your request.

Collection and release of gathered information
We want to make it clear that we will not obtain personal identifying information about you when you visit our web sites, unless you choose to provide such information to us. We do not attempt to identify individual users or share any information we receive with any parties outside of ARCA. The only exceptions to this are:

• officially authorized law enforcement investigations wherein ARCA has been served with an appropriate warrant to provide specific information, or
• a suspected attempt to deliberately circumvent our system's security with the intent to gain unauthorized access or to do physical damage for example, an attack by hackers. In this case, collected information associated with a suspected intruder will be provided to the FBI.

Retention of collected information
Cookies - Some applications may save a "cookie" on your computer's hard disk to provide a temporary history of actions taken. A common example is the tracking of items placed in an online "shopping basket." We do not retain any record of "cookies" beyond what is necessary for running the application.

• Web server activity logs - Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time.
• E-mail - Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete our response. The e-mail itself may be retained in an archival form.
• Online surveys - Information collected via online surveys may be maintained at our discretion for an indefinite period of time.
• Marketing information - Such information may be maintained at our discretion for an indefinite period of time.

• All content provided on this web site, including but not limited to button icons, formatting, graphics, images, logos, software, and text, is copyrighted by ARCA or its customers under United States law and is protected by worldwide copyright laws and treaty provisions. Any reproduction, modification, storage in a retrieval system or retransmission, in any form or by any means, electronic, mechanical, or otherwise, for reasons other than personal use, is strictly prohibited without prior written permission.
• You are welcome to make a link to any of the ARCA web pages published on the Internet. There is no need to request permission.
• Use of any ARCA logo is prohibited without written permission.